Privacy Policy

FURNI-SURE LLC PRIVACY POLICY

Last Updated: 10/09/2026

1. Who we are

Furni-Sure LLC ("Furni-Sure," "we," "us") runs an online marketplace in San Diego County, California that connects clients with independent providers for furniture assembly, TV mounting, handyman and similar home services. This policy explains what information we collect through our website (www.furni-sure.pro), our booking, quote, review and provider forms, and our emails (together, the "Platform"), how we use it, and the choices you have.

By using the Platform you agree to this policy and to our Terms of Service. If you do not agree, please do not use the Platform.

2. Information we collect

From clients: your name, email, phone number, service address, the services and quantities you request, preferred dates and times, job descriptions and photos, budget range for larger projects, your acknowledgments of our Terms, ratings, reviews and tips.

From providers: your name, email, phone number, service cities, experience, bio, profile and work photos, services and prices, CSLB license number and license documents, proof of insurance, and appointment, completion and receipt details (including after photos and receipt photos) for each job.

Payment information: card payments, the $1.00 booking deposit, saved cards, invoices, tips and provider payouts are handled by Stripe. We see limited details such as your card brand, the last four digits and payment status. We never see or store full card numbers. Providers give their identity, tax and bank details directly to Stripe, not to us.

Background checks: providers are screened through a third-party screening service. We receive the result, not your Social Security or driver's license number, and we do not collect those numbers ourselves.

Automatically: like most websites, our site and form tools may record basic technical data such as your browser, device type, IP address and pages visited.

3. How we use information

• To match clients with providers, show provider profiles, prices and ratings, and run bookings, quotes and site visits.

• To send booking confirmations, calendar invitations, quote, invoice and payment emails, and review requests.

• To process deposits, invoices, the automatic charge of unpaid invoices after 48 hours, tips and provider payouts.

• To check provider licenses and insurance and to hold jobs that need them.

• To handle support requests, disputes, damage claims and refunds.

• To prevent fraud, meet legal and tax obligations (including Form 1099 reporting), and improve the Platform.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

4. Who we share information with

Between clients and providers: to arrange a job, we give the provider the client's name, service address, phone number, email, job details and photos. Clients see the provider's name, profile, photos, prices and reviews. Reviews you leave may be shown publicly on our website.

Companies that run the Platform for us, only as needed to provide their service:

Company

What it does for us

Stripe

Card payments, saved cards, invoices, tips, provider payouts, identity checks and tax forms

Airtable

Stores bookings, provider profiles and job records, and sends our automated emails

Tally

Hosts our booking, quote, review and job-completion forms

Google (Gmail, Calendar, Sites)

Sends email, creates appointment invitations and hosts our website

Softr

Displays the provider cards on our website

Background screening service

Screens provider applicants

For legal reasons: we may share information to comply with the law or a court order, to enforce our Terms, or to protect the rights, property or safety of Furni-Sure, our users or the public.

Business transfers: if Furni-Sure is sold or merged, information may transfer to the new owner under this policy.

5. How long we keep information

Information

How long

Job, invoice and payment records

At least 4 years, for tax and accounting

Provider profiles, licenses and insurance documents

While the provider is active, then 4 years

Reviews

While the provider's profile is active

Emails and form submissions not tied to a job

Up to 2 years

We may keep information longer when the law requires it or to resolve a dispute or claim.

6. Security

Our website and forms use encrypted (HTTPS) connections, card details are handled only by Stripe, and access to our records is limited to the people who run Furni-Sure. No system is perfectly secure, so please contact us right away if you think your information has been misused.

7. Your choices and California privacy rights

You can ask us to see, correct or delete the personal information we hold about you, or tell us not to send you non-essential emails. Booking, invoice and payment emails are part of the service and will still be sent while you have an open job.

California residents also have the right to know what personal information we collect, use and share; to ask us to delete or correct it; to opt out of any sale or sharing (we do neither); and not to be treated differently for using these rights. To make a request, email us or write to the address below. We will confirm your identity before acting on it. We may keep information we must retain by law, such as payment and tax records.

8. Children

The Platform is for adults 18 and older. We do not knowingly collect information from children under 13. If you believe a child has given us information, contact us and we will delete it.

9. Changes to this policy

We may update this policy from time to time. We will post the new version with a new "Last Updated" date and, for significant changes, email you.

10. Contact us

Furni-Sure LLC PO Box 15953, San Diego, CA 92175 furnisure.ali@gmail.com · (619) 929-4065